Privacy Policy

Privacy Policy for ERGON Natural Care

At ERGON Natural Care, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make purchases from our online store. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect personal and non-personal information to enhance your shopping experience, process orders, and communicate with you effectively.

• Personal Information: This includes your name, email address, phone number, shipping and billing address, payment details, and any other information you provide when creating an account, placing an order, or contacting customer support.

• Non-Personal Information: This includes details such as your IP address, browser type, device information, and how you interact with our website (e.g., pages visited, time spent, and products viewed).

2. How We Use Your Information

We use your information for the following purposes:

• Order Fulfillment: To process and ship your orders, provide customer support, and handle returns or exchanges.

• Account Management: To create and manage your account, store your order history, and offer personalized recommendations.

• Marketing and Communications: To send order confirmations, shipping updates, and promotional offers (if you have opted in).

• Website Improvement: To analyze website usage, enhance user experience, and improve our product offerings.

• Compliance: To comply with legal requirements, resolve disputes, and enforce our terms of service.

3. Data Protection

We take your privacy seriously and implement appropriate technical and organizational measures to protect your data. Our website uses secure encryption methods to protect your payment information during transactions.

However, please note that no method of data transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. We encourage you to protect your account by using strong, unique passwords.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted third-party service providers who help us operate our website, process payments, fulfill orders, or send marketing communications on our behalf. These third parties are required to protect your information and only use it for the specific purposes they are engaged for.

We may also disclose your information if required by law, in connection with a legal proceeding, or to protect the rights, property, and safety of ERGON Natural Care, our customers, or others.

5. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your browsing experience and provide personalized services. Cookies help us remember your preferences, analyze website traffic, and improve website performance.

You can manage your cookie preferences through your browser settings. Disabling cookies may limit your ability to use certain features on our site.

6. Your Rights

As a customer, you have certain rights regarding your personal information:

• Access: You may request a copy of the personal data we hold about you.

• Correction: You can update or correct your information at any time.

• Deletion: You may request the deletion of your account or personal information, subject to certain legal obligations.

• Opt-Out: You can opt-out of marketing communications by clicking the unsubscribe link in promotional emails or by contacting us directly.

7. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before providing any personal information.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will post the updated policy on this page with an updated effective date. By continuing to use our website after such changes, you accept the updated policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

Email: info@ergonnaturalcare.com
Phone: 01404-462503
Address: House # 04 (3rd Floor), Bir Uttam
A.K, Khandakar Road, Mohakhali
C/A, Dhaka-1212, Bangladesh