Return Policy
ERGON Natural Care, where nature meets luxury in skincare. Our products are carefully crafted using plant-based oils, herbal extracts, and essential oils, ensuring your skin receives the purest, most nourishing care. Experience the power of clean, eco-fri
Return Policy for ERGON Natural Care
At ERGON Natural Care, we are dedicated to providing you with the highest quality natural skincare products. However, we understand that there may be occasions where a product doesn’t meet your expectations. This Return Policy outlines the steps and conditions for returning or exchanging products purchased from our website.
1. Return Eligibility
You can return eligible products within 7 days of receiving your order, provided that the following conditions are met:
The product must be unused, in its original packaging, and in the same condition it was received.
The product must be sealed and in resalable condition. For hygiene and safety reasons, we cannot accept returns for products that have been opened or used.
You must provide proof of purchase, such as the order confirmation email or receipt.
2. Non-Returnable Items
For safety and hygiene reasons, the following items are non-returnable:
Skincare products (such as creams, oils, serums, etc.) that have been opened or used.
Gift cards.
Customized products (if applicable).
Sale/Discounted items.
3. How to Return an Item
To initiate a return, please follow these steps:
Contact Us: Reach out to us via email at [Insert Email Address] or call [Insert Phone Number] within 7 days of receiving your order. Provide your order number and the reason for the return.
Return Authorization: After reviewing your request, we will issue a Return Authorization (RA) number and guide you on how to return the product.
Return Shipping: Customers are responsible for the return shipping costs, unless the product was defective or incorrect. Please pack the item securely to prevent damage during the return shipping process.
4. Refunds
Once we receive the returned product and confirm it meets our return conditions, we will process your refund. Refunds will be issued to the original payment method.
Processing Time: Refunds may take 7-14 business days to reflect in your account, depending on your payment provider.
Partial Refunds: If the returned product is damaged or shows signs of use, we reserve the right to issue a partial refund.
5. Exchanges
If you wish to exchange a product for a different item, size, or color, please contact us within 7 days of receiving your order. We will arrange the exchange based on availability.
Exchange Shipping: If the exchange is due to a mistake on our part (e.g., incorrect or defective product), we will cover the shipping costs. For other exchanges, customers will bear the return and reshipping costs.
6. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 48 hours of delivery. We will arrange for a replacement or refund, based on your preference. You may be asked to provide photos of the damaged product to facilitate the process.
7. Cancellation Policy
You can cancel your order before it has been processed or shipped. Once the order is shipped, please refer to our return process for returns or exchanges.
8. Contact Us
If you have any questions, need assistance, or wish to initiate a return, please contact us at:
Email: info@ergonnaturalcare.com
Phone: 01404-462503
Address: House # 04 (3rd Floor), Bir Uttam
A.K, Khandakar Road, Mohakhali
C/A, Dhaka-1212, Bangladesh